Hey there! Ever had one of those days where you just need to talk to a real person? We get it. That’s why at Shoewcart, we’re not just another faceless online store—we’re a small team of shoe enthusiasts who genuinely care about your experience. In fact, our founder, Alex, still replies to every single email that comes in. Yeah, every single one. It’s a tradition that started back in our early days, and we’ve kept it alive because, well, your voice matters to us.
Got a question about sizing? Need help tracking an order? Or maybe you just want to chat about the latest sneaker trends (we’re obsessed too). Whatever it is, we’re here for you. Here’s how you can reach us:
Prefer typing? Our live chat is open during business hours—look for the little shoe icon in the corner. And if you’re the form-filling type, click here to send us a message directly.
Here’s the thing—we don’t just sell shoes. We build relationships. Remember that time last winter when a customer wrote in about her boots arriving a day late for a trip? Alex personally drove to the post office to figure out what went wrong. Turns out, there was a snow delay, but we overnighted her a backup pair anyway. Was it overkill? Maybe. But that’s how we roll.
So whether you’ve got feedback, a funny story about your first pair of Shoewcart kicks, or just want to say hi, don’t be shy. We’re all ears. And who knows? Your email might just end up on our office wall of fame (yes, that’s a real thing).
P.S. If you’re wondering about our weirdest customer request? Someone once asked if we could custom-make a shoe for their parrot. We didn’t (bird feet are tricky), but we did send them a handwritten note with some parrot-friendly sock recommendations. Because why not?
